Frequently Asked Questions

Who do I contact for questions or information about...

How do I get a key for the tennis court?

Owners may receive a key for the tennis court by providing a $25 deposit by check made out to "Windsor Mews HOA". Please contact the board to arrange a time for us to drop off the key and pick up the check. If you've lost your key or need another one the deposit amount will be increased (See the General Info page for more).

Who is responsible for tree maintenance?

The HOA is responsible for maintaining the trees and landscaping in the common areas, while owners are responsible for maintaining the trees on their property.

Are the HOA Board and FirstService Residential the same?

No, the Board consists of owners in the neighborhood elected by their fellow owners at the Annual Meeting who are responsible for the common areas and execution of the association bylaws. FirstService Residential is the management company the Board uses to manage dues collection, vendor payments, and other financial matters. While FirstService Residential manages these items, all decisions with how the Association funds are budgeted and spent reside with the Board.

When are trash and recycling collected?

Your trash will be collected two times per week on Mondays and Thursdays and recycling will be picked up one time per week on Thursdays. It's impossible to guarantee an exact time because the amount of trash varies each day. The trash removal company, American Disposal Services, operates on a delayed schedule following certain holidays or inclement weather. For the holiday schedule or other notices, please visit their website.

Trash and recycling should be placed at the curb no earlier than 5pm Sunday (for the Monday pickup) or Wednesday (for the Thursday pickup). All trash and recycling must be placed in containers, not left in bags on the curb. In addition to improving the appearance of the community, this prevents the attraction of rodents and birds. Containers should be stored in an inconspicuous location when not set out at the curbside.

Branches and other yard waste must be broken down and set out in paper yard waste bags, to be collected with the trash. For more information on recycling in Fairfax County, including what can be picked up at the curb, please visit the county's trash and recycling site.

My lamp post is broken, where do I go to get a replacement?

If you need to replace the entire light fixture because it is not working or is broken, (the old, original fixtures cannot be repaired), the Board has chosen HINKLEY’s Manor House collection, in Black, Medium Size, and Cast Aluminum with clear beveled glass panels. The exterior wall fixture is No. 1449BK and the post fixture is No. 1441BK. The Hinkley website (linked to above) lists the current list price for each and where they can be purchased online or locally. We recommend using bulbs with 2700K color temperature, sometimes called "warm white" or "soft white".

Why is my lamp post not working?

First try replacing the bulbs (2700K color temperature, sometimes called "warm white" or "soft white," is recommended). If that does not work check to see if you have a circuit interrupt in your master bath (next to your vanity, it is the outlet with the buttons in the middle). Try resetting the outlets in your home by pushing in on the test and then on the reset button. If neither works, you may need to have an electrician check the photocell located next to your garage; this is what activates your light when it gets dark.

What are the colors for my siding, trim, garage door, shutters, and front door?

Colors are determined by the model Unit A (Aston), B (Barton),C (Dalton) and D (Charleston) as well as address. Please refer to the Exterior Color Combination Selection Chart for the approved combinations.

Please note that all paint colors are from the manufacturer Duron. Duron is no longer in business as a company, but the colors can still be produced upon request at Home Depot, Sherwin Williams, etc. Colors with the same names from other manufacturers may not match the standard.

If you are unsure which model you have please refer to the following sales brochures:

Is there a specific storm door for the front door?

Yes. There is an specific door you should pick to maintain uniformity in the neighborhood. The door is the Andersen 3000 Series, Full-View, Clear Glass, color WHITE (old model: Andersen HD3050). This door can be purchased at Home Depot and they will install it for an additional fee. The approximate cost is $219 plus $139 installation and a $25 pre-measurement fee.

Which model of garage door do I use for a replacement?

The design standards stipulate one model - CLOPAY Premium Series, Model 2050, Steel, Insulated, color WHITE, Short Elegant design, No windows. (Old model CLOPAY 4050).

Approximate cost: One car garage - (8 ft x 7 ft) $790 - installed; Two car garage - (16 ft x 7 ft) $1223 - installed; Garage door opener extra (Available at Home Depot).

Is Verizon FIOS available in our neighborhood? If not when?

Verizon FIOS is currently unavailable in Windsor Mews, however the Board recently granted an easement for Verizon to install the necessary infrastructure in the neighborhood. At this time we do not have an exact date for when this will be completed, but expect it sometime in 2022.

Is there a brand/color of roof shingles I should use?

We recommend using either CertainTeed Weathered Wood or GAF Royal Sovereign Weathered Gray. Other manufacturers may be considered if they match these, but could delay approval of the architecture modification form. Regardless of the manufacturer or color, an architecture modification form is required for any roof replacement or patching projects.